Terms of service

Pricing

All prices on the website are stated in the currency chosen by the buyer and are exclusive of 25% VAT and other relevant taxes. We reserve the right to change prices without prior notice. Reservations are made for sold-out items and price errors.

How to pay

Payment for ordered items is made online using the approved payment methods listed on our webshop. All transactions are encrypted for your security. The money will only be deducted when your package is shipped.

Delivery process

Ocean Textile A/S strives to ship orders placed before 15:00 on the same day. Orders placed after 15:00 are shipped the next business day. We offer delivery in Denmark and internationally with varying shipping rates. Free shipping is available for purchases over a certain amount, which is stated on the webshop. Delivery time is usually 1-3 business days for items in stock.

Right of withdrawal

As a private customer, you have a 14-day right of withdrawal, which applies from the day you receive your goods. To exercise your right of withdrawal, you must notify us of your decision before the end of the withdrawal period. The goods must be returned to us without undue delay and no later than 14 days after the day you have notified us of your decision to cancel the purchase. You bear the direct costs of returning the goods yourself. The goods must be returned in the same condition and quantity as when you received them.

Right of complaint

You have a 2-year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint covers faults and defects in the product that have not arisen as a result of incorrect use of the product or other damage-causing behavior. Should you receive a defective product, please contact us as soon as possible.

Refund

In the case of agreed discounts, returned goods or prepaid goods that are canceled before shipment, the full amount will be refunded. Refunds will be made back to the payment card used for the purchase.

Privacy policy

In order to shop on our website, we need the following information about you: Name, address, phone number, and e-mail address. We process your personal data for the purpose of delivering the goods to you and to handle any complaints. Your data is stored in accordance with applicable legislation, and you can at any time request access or have any incorrect information corrected.